Product Portfolio Management

Extend Life of Product and Improve NPS

Develop strategies to extend the lifespan of products while continuously improving the Net Promoter Score (NPS). Implement enhancements, optimize performance, and deliver exceptional user experiences to maintain and grow customer satisfaction and loyalty.

Product Sustenance

Provide ongoing support and maintenance to ensure the longevity and relevance of products in the market. Address bugs, perform updates, and make necessary improvements to keep the product competitive and functional.

Revenue Sustenance

Implement strategies to maintain and grow product revenue. Focus on customer retention, upselling, cross-selling, and exploring new market opportunities to ensure steady revenue streams.

Manage Versions

Effectively manage multiple versions of a product to cater to different customer segments and market needs. Ensure backward compatibility, smooth transitions between versions, and clear communication of version benefits.

Managing Customer Base

Develop and execute strategies to manage and expand the customer base. This includes personalized customer engagement, feedback loops, loyalty programs, and proactive communication to foster strong customer relationships.

Continuous Support (L1, L2, L3)

Provide comprehensive support across all levels (L1, L2, L3). Ensure prompt resolution of customer issues, from basic troubleshooting (L1) to more complex problem-solving (L2), and in-depth technical support (L3).

Version Upgrade

Plan and execute seamless version upgrades, ensuring minimal disruption to users. Communicate new features and improvements effectively and provide necessary training and resources to help users transition smoothly.

SRE/DevOps

Implement Site Reliability Engineering (SRE) and DevOps practices to enhance product reliability, performance, and delivery speed. Automate processes, ensure continuous integration and delivery (CI/CD), and maintain a robust infrastructure.

Release Management

Manage the entire release process to ensure timely and high-quality product releases. Coordinate with development, QA, and operations teams to plan, schedule, and monitor releases, ensuring all stakeholders are aligned and potential risks are mitigated.

Illustration of value and benefits

Value and Benefits

  • Cheaper, Faster and Better
  • Improved NPS
  • Reduce revenue attritions
  • Operations scalability
  • Enhance productivity and quality
  • Enable focus on strategic priorities, enhancing client retention